Frequently Asked Questions

Everything you need to know about your ABUniverse shopping experience.

How long does shipping typically take?

Standard domestic shipping usually takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing those figures to our chart to ensure the perfect fit for your body type.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your materials sustainably sourced?

We are committed to ethical fashion. We work closely with our manufacturers to source high-quality, durable fabrics that meet global environmental and labor standards.